Stigma, crisis and scandal discussions

Stigma, crisis, and scandal are all areas where organisations have asked for more research-led insight. Certain sectors of the economy either live with existing stigma (tobacco and armaments manufacturing being two obvious examples), and others are under increasing risk of stigma (the global oil and gas sector, currently). There is a need for research insights into how stakeholders start to stigmatise specific organisations or sectors, and how these organisations or sectors engage to protect or differentiate themselves in these circumstances. Separately, crises affect firms in different ways. The nature of a crisis – how fast it spreads, the breadth and connectivity of different actors, and expectations on how organisations can best respond – are all areas on which practitioners would like more and deeper research insight. Finally, how crises become scandals, and how organisations can best manage scandals are critical areas for research insight – in particular, guidance on emerging best practice strategies in today’s hyper connected VUCA (“Volatile, Uncertain, Complex, Ambiguous”) world.

Reputation in the Age of Celebrity

In my half-century career as a financial investigative journalist, I thought at least this much was true: You need a really good reputation to run a successful fraud. How could anyone argue with that? Except for the hapless clients of underworld loan sharks and their...

On Scandals

Corporate scandals are ubiquitous. By scandals I do not mean predictable negative events, such as product recalls or technical errors, I mean wrongdoing committed in or by the company that receives high levels of negative publicity and can significantly disrupt the...
On Scandals

On Scandals

Corporate scandals are ubiquitous. By scandals I do not mean predictable negative events, such as product recalls or...